Terms & Conditions
Please read before purchasing.
1. All sales are final
All purchases made through Emma Jay Fitness are final. We do not offer refunds on any product or service, including online coaching subscriptions, 1-to-1 personal training sessions, session bundles, or custom training plans.
2. Online coaching subscriptions
Online coaching is billed on a recurring monthly basis. You may cancel your subscription at any time, which will stop future billing. Cancellation does not entitle you to a refund for any previous payments.
3. 1-to-1 sessions and bundles
Sessions and bundles must be used within a reasonable timeframe. If you need to cancel or reschedule a booked session, please provide at least 24 hours' notice. Sessions cancelled with less than 24 hours' notice or missed without notice are forfeited and not refundable.
4. Training plans
Custom training plans are built specifically for you based on the information you provide. Because these are personalised, they cannot be refunded once delivery has begun.
5. Contact
If you have any questions about these terms, please get in touch.